Terms of Service

Last Updated: January 2025

Welcome to QB Digital Solutions LLC. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and QB Digital Solutions LLC ("Company," "we," "us," or "our") governing your access to and use of our website, services, and any related communications. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, or engaging with our website or services, you agree to these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services. These Terms apply to all visitors, clients, and partners regardless of location.

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

QB Digital Solutions LLC provides a range of digital growth services, including but not limited to:

• AI Automation and workflow optimization
• Digital marketing strategy and execution
• Search Engine Optimization (SEO)
• Answer Engine Optimization (AEO)
• Generative Engine Optimization (AIO & GEO)
• Conversion Rate Optimization (CRO)
• Marketing analytics and ROI tracking
• Google Ads management
• Professional accounting services

The specific scope, deliverables, timeline, and pricing of any engagement will be defined in a separate proposal, statement of work, or service agreement. In the event of any conflict between these Terms and a specific service agreement, the terms of the service agreement shall prevail for that engagement.

3. User Responsibilities

To ensure successful delivery of services, you agree to the following responsibilities:

• Provide accurate, complete, and timely information required for the provision of services.
• Grant necessary access to platforms, accounts, systems, and data as needed for project execution.
• Respond to requests for feedback, approvals, and information within reasonable timeframes.
• Maintain the confidentiality and security of any login credentials shared with our team.
• Comply with all applicable laws and regulations related to your business and industry.
• Ensure that all content, materials, and data you provide to us do not infringe on the intellectual property rights of any third party.

Delays caused by failure to meet these responsibilities may result in adjusted timelines and additional fees.

4. Intellectual Property

All materials, strategies, reports, code, designs, and deliverables created by QB Digital Solutions LLC for a client project remain the intellectual property of QB Digital Solutions LLC until full payment has been received. Upon receipt of full payment, ownership of the final deliverables transfers to the client, except for:

• Underlying frameworks, templates, tools, and methodologies developed prior to or independently of the project.
• Third-party assets, libraries, and components used in the deliverables, which remain subject to their respective licenses.
• QB Digital Solutions LLC's proprietary processes, algorithms, and trade secrets.

QB Digital Solutions LLC retains the right to use completed work in its portfolio, case studies, and marketing materials unless otherwise agreed in writing.

5. Payment Terms

Once the delivered work is approved and the e-signed agreement is confirmed, the following payment terms apply:

• Invoicing: Invoices are issued upon delivery and client approval of completed work or at the beginning of each billing cycle for ongoing retainers.
• Due date: Payment is due within 7 business days of the invoice date.
• Late payment: Payments more than 7 days overdue may incur a late fee of 1.5% per month or the maximum permitted by law.
• Suspension: Services may be suspended for accounts more than 14 days overdue without prior notice.
• Currency: All payments are to be made in US Dollars (USD) unless otherwise agreed.

6. Refund Policy

Information regarding cancellations and refunds is detailed in our Refund and Cancellation Policy. By accepting these Terms, you acknowledge that you have reviewed and agree to the refund terms outlined therein.

7. Limitation of Liability

To the maximum extent permitted by applicable law, QB Digital Solutions LLC and its officers, employees, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, loss of goodwill, or business interruption, arising out of or related to the use of our services or website.

The total aggregate liability of QB Digital Solutions LLC for any claim arising out of or related to these Terms or the provision of services shall not exceed the total amount paid by the client to QB Digital Solutions LLC for the specific service giving rise to the claim in the three (3) months preceding the event giving rise to the claim.

QB Digital Solutions LLC does not guarantee specific results, including but not limited to search engine rankings, traffic volumes, conversion rates, or revenue figures. While we employ industry best practices and data-driven strategies, outcomes depend on numerous factors outside our control.

8. Indemnification

You agree to indemnify, defend, and hold harmless QB Digital Solutions LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your breach of these Terms or any service agreement.
• Your use of our services or website.
• Any content, data, or materials you provide to us.
• Your violation of applicable laws or the rights of any third party.

QB Digital Solutions LLC reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us in asserting available defenses.

9. Termination

Either party may terminate a service engagement in accordance with the termination provisions specified in the applicable service agreement. In the absence of specific termination terms, the following applies:

• Monthly retainers: Either party may terminate with 30 days written notice. The client is responsible for payment through the notice period.
• Project-based engagements: Either party may terminate for material breach with 14 days written notice, provided the breach is not cured within that period. The client is responsible for payment for all work completed up to the termination date.

Upon termination, QB Digital Solutions LLC will deliver any completed work and provide a reasonable transition period for handover of project assets. Termination does not relieve the client of any payment obligations accrued prior to the termination date.

10. Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States of America, without regard to its conflict of law provisions. You submit to the exclusive jurisdiction of the state and federal courts located in Virginia for the resolution of any disputes.

11. Dispute Resolution

Both parties agree to attempt to resolve any dispute informally before initiating formal proceedings. The process shall be as follows:

• Informal negotiation: The parties shall engage in good faith negotiations for a period of 30 days following written notice of the dispute.
• Mediation: If informal negotiation fails, the parties agree to participate in mediation administered by a mutually agreed-upon mediator before proceeding to litigation.
• Arbitration: If mediation is unsuccessful, either party may submit the dispute to binding arbitration in Virginia, administered under the rules of the American Arbitration Association. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive relief from a court of competent jurisdiction to protect intellectual property or confidential information at any time.

12. Changes to Terms

QB Digital Solutions LLC reserves the right to modify these Terms at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice through our website or via email to active clients. Your continued use of our website or services following the posting of updated Terms constitutes your acceptance of the changes.

We encourage you to review these Terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• Email: support@qbdigisols.com
• Phone: +1 (662) 308-3146
• Address: 8401 Mayland Dr Ste S, Richmond, VA 23294, USA