+1 (662) 308-3146 info@qbdigisols.com 8401 Mayland Dr Ste S, Richmond, VA, 23294

Frequently Asked Questions

Everything you need to know about working with QB Digital Solutions — from services and pricing to process, technical details, and reporting.

General

What makes QB Digital Solutions different from other agencies?
Unlike agencies that specialize in one area, we offer 9 integrated services under one roof. Our AI-powered approach means faster execution, data-driven decisions, and measurable ROI. We don't just run campaigns — we build comprehensive growth engines tailored to your business. Every service is designed to compound the effectiveness of every other service.
How quickly can I expect to see results?
Most clients see initial wins within 30-60 days — improved ad performance, technical SEO fixes, optimized workflows. Significant compounding results typically appear in 3-6 months. AI automation and Google Ads deliver immediate impact; SEO, AEO, and GEO build momentum over time. We set realistic timelines during your strategy phase based on your specific goals and competitive landscape.
Do you work with businesses outside the USA?
Absolutely. We serve clients across the USA, UK, Canada, and UAE. Our remote-first approach and cloud-based tools deliver the same level of service regardless of location. We adjust strategies based on your target market's specific dynamics, including local search behavior, regional competition, and cultural considerations.

Services & Pricing

What is your pricing structure?
We offer flexible engagement models — monthly retainers, project-based pricing, and hybrid arrangements. Each service page lists transparent pricing tiers. Book a free consultation for a custom quote with clear deliverables and timeline. No hidden fees, ever.

Importantly, we operate on a no upfront payment model. We deliver the service and results first — you only pay once you're fully satisfied, confirmed with a signed e-signed agreement. This means zero financial risk for you.
Can I choose just one service, or do I need the full package?
You can start with a single service. Many clients begin with one — typically SEO or Google Ads — and expand as they see results. We'll never push unnecessary services. That said, our most successful clients leverage multiple services together because they compound each other's effectiveness. We'll recommend the optimal combination based on your goals and budget.
What exactly are AEO and GEO?
AEO (Answer Engine Optimization) gets your brand into AI-powered answer boxes and voice search results. GEO (Generative Engine Optimization) positions your business to be recommended by ChatGPT, Gemini, Perplexity, and other AI platforms. As search shifts from traditional Google to AI, these services are essential for future-proofing visibility. We're among the first agencies globally to offer dedicated AEO and GEO services.
Do you offer accounting services separately from marketing?
Yes. Our professional accounting service is available as a standalone engagement. We handle bookkeeping, financial reporting, tax preparation support, and strategic financial guidance. Many clients pair it with our marketing services for unified revenue tracking, but it's not required. The accounting team operates independently with the same transparency and data-driven approach.

Process & Onboarding

What does the onboarding process look like?
Onboarding takes approximately 72 hours. Day 1: Kickoff call, access provisioning, and goal alignment. Day 2: Comprehensive audit of your current digital presence, competitors, and market position. Day 3: Strategy presentation with prioritized action items and timeline. You'll be assigned a dedicated account manager and have direct access to our team via Slack, email, or phone throughout the engagement.
Who will be working on my account?
Every account gets a dedicated team: an account manager (your primary point of contact), a strategy lead, and specialists for each active service (SEO specialist, PPC manager, AI engineer, etc.). You'll always know who's doing what. Senior leadership reviews all accounts monthly to ensure quality and strategic alignment.
How do you handle communication and meetings?
You get a dedicated Slack channel for day-to-day communication, weekly progress emails, and monthly strategy calls via Zoom. We're also available by phone at +1 (662) 308-3146 during business hours. For urgent matters, we respond within 2-4 business hours. No ticketing systems or support queues — direct access to your team, always.

Technical

What tools and platforms do you use?
We use industry-leading tools including Google Analytics 4, Google Tag Manager, Search Console, SEMrush, Ahrefs, Hotjar, HubSpot, and custom AI workflows built on OpenAI and Anthropic APIs. For client dashboards, we use Looker Studio connected to your live data. We also build custom automation pipelines using Zapier, Make, and proprietary Python scripts when needed.
Do you need access to my website and analytics?
Yes, we'll need access to your website CMS, Google Analytics, Google Tag Manager, Search Console, and ad platforms. We follow strict security protocols — access is limited to assigned team members, credentials are stored in encrypted vaults, and we sign NDAs before any access is granted. You retain full ownership and control at all times.
Can you work with my existing website or do I need a new one?
We work with your existing website in 95% of cases. Our technical SEO audit will identify any structural issues that need fixing. If a redesign is genuinely necessary for results, we'll recommend it transparently with a clear cost-benefit analysis. We're not in the business of selling unnecessary website rebuilds.

Results & Reporting

How do you measure and report results?
You get real-time access to custom dashboards showing exactly where every dollar goes and what it returns. We track KPIs specific to your goals — traffic, conversions, ROI, CPA, keyword rankings, AI-platform visibility, and more. Monthly reports include analysis, progress updates, and strategic recommendations. Full transparency, always. No vanity metrics — just business outcomes.
What happens if results don't meet expectations?
We set realistic expectations upfront based on your industry, competition, and current baseline. If a campaign underperforms, we pivot quickly — A/B testing, budget reallocation, strategy adjustments. We don't lock you into long contracts. If we're not delivering, you can pause or cancel with 30 days' notice. Our 98% retention rate speaks to our commitment to results.
Do you guarantee specific results?
No reputable agency can guarantee specific rankings or revenue numbers — there are too many variables outside anyone's control. What we do guarantee: transparent reporting, dedicated expertise, proactive communication, and data-driven strategies. We share our historical performance (3.8x average ROI, 98% retention) as evidence of our approach. If a service isn't working for your business, we'll tell you and recommend adjustments.

Still Have Questions?

Our team is ready to answer any specific questions about your business, goals, and how we can help. Book a free consultation — no pressure, just clarity.

Contact Us Call +1 (662) 308-3146

Ready to Accelerate Your Business Growth?

Book a free 30-minute strategy call. No pitch. No pressure. Just a clear, actionable plan for your business.

Your information is 100% confidential. We do not sell or share your data. See our Privacy Policy.