Refund & Cancellation Policy

Last Updated: January 2025

1. Overview

QB Digital Solutions LLC is committed to delivering exceptional value and maintaining transparent, fair relationships with all clients. This Refund and Cancellation Policy outlines the terms under which you may cancel services and request refunds. By engaging our services, you acknowledge that you have read and agree to the terms set forth in this policy.

We understand that circumstances change. Our goal is to make the cancellation and refund process straightforward, equitable, and free of surprises for both parties.

2. Cancellation Policy

Since we operate on a no upfront payment model, clients are not financially committed until they have received and approved the delivered work. However, once a project is initiated and an e-signed agreement is in place, the following cancellation terms apply:

Monthly Retainer Services

• Clients may cancel monthly retainer agreements by providing 30 days written notice to support@qbdigisols.com.
• The 30-day notice period ensures we can properly wind down active campaigns, transfer assets, and provide necessary handover documentation.
• The client is responsible for the full retainer fee during the notice period.
• Cancellation requests must be submitted in writing. Verbal requests or requests made through informal channels will not be honored.
• Upon cancellation, we will deliver any work completed up to the cancellation date and provide a transition period of up to 14 days for asset handover.

Project-Based Engagements

• Cancellation of project-based engagements depends on the current stage of the project.
• Discovery and strategy phase: Cancellation during this phase may result in charges for time and resources already invested.
• Active development phase: Cancellation during active work will result in charges for all work completed up to the cancellation date. The client will receive all completed deliverables.
• Final delivery phase: Cancellation during this phase is not permitted. The client is responsible for the full project fee.
• Written cancellation notice must be provided at least 14 days before the desired cancellation date.

3. Refund Eligibility

We offer refunds under the following conditions:

• 14-day satisfaction guarantee: If you are not satisfied with our services and no work has been delivered, you may request a full refund within 14 days of your first payment. This applies to monthly retainers and project-based engagements.
• Pro-rated refunds: If work has already commenced, refunds are calculated on a pro-rated basis. The amount refunded will be the total payment minus the value of work completed up to the cancellation date, calculated at the agreed hourly or project rate.
• Overpayment: If you have been charged in error or overpaid, the full excess amount will be refunded within 7 business days of notification.
• Non-delivery: If QB Digital Solutions LLC fails to deliver agreed-upon services without cause, a full refund for the undelivered portion will be issued.

4. Non-Refundable Items

Certain costs cannot be refunded once incurred. These include:

• Advertising spend: All ad spend budget allocated to platforms such as Google Ads, Facebook Ads, LinkedIn Ads, or other advertising networks is non-refundable once deployed.
• Third-party tools and subscriptions: Costs for software licenses, domain registrations, hosting plans, premium plugins, or other third-party services purchased on behalf of the client are non-refundable.
• Completed deliverables: Work that has been completed, approved, or delivered to the client is non-refundable. This includes strategy documents, designs, reports, code, and content.
• Setup and onboarding fees: One-time setup and onboarding fees are non-refundable once the onboarding process has been initiated.
• Stock photography and media: Licensed images, videos, or other media purchased for the client's project are non-refundable.

5. Refund Process

To request a refund, please follow these steps:

• Send a written refund request to support@qbdigisols.com with the subject line "Refund Request."
• Include your name, company name, invoice number, service details, and the reason for the refund request.
• Our team will review your request within 5 business days and respond with a decision.
• If approved, the refund will be processed to the original payment method used for the transaction.
• You will receive a confirmation email once the refund has been processed.

6. Processing Time

Approved refunds are processed within 7 to 10 business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider:

• Credit/debit cards: 3 to 5 business days after processing.
• Bank transfers (ACH): 5 to 7 business days after processing.
• International transfers: 7 to 14 business days after processing.

If you have not received your refund after 14 business days, please contact us at support@qbdigisols.com, and we will assist you in tracing the transaction.

7. Changes to This Policy

QB Digital Solutions LLC reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

For any questions or concerns regarding this policy, please contact us:

• Email: support@qbdigisols.com
• Phone: +1 (662) 308-3146
• Address: 8401 Mayland Dr Ste S, Richmond, VA 23294, USA